Realtime Bookings Needing Confirmation

This menu option will only be visible on your dashboard should your establishment be enabled to receive real-time bookings via Booksure.  In addition to receiving real-time bookings, the 24 hour authorisation needs to be enabled.   When a guest makes a real-time booking through a Booksure embedded booking form on your website, Facebook page or an Affiliate site, the count on the Bookings needing confirmation tab will increase.  You will have 24 hours from the time of receiving the booking to confirm or decline the booking request.  Should you fail to action the booking within a 24 hour period, the booking will be declined on your behalf.  The guest's credit card will be authorised for the deposit amount, but not yet debited.

In order to view the bookings that require attention, click on the Bookings needing confirmation tab.  The screen below will be displayed.

 
                Bookings needing confirmation list

Click on the expandable > button to view the full details of the reservation.  At the top of the screen, you will see 2 buttons.  One to Confirm and one to Decline the booking request.

               accept decline booking request

Confirm Booking Request:  The booking will be confirmed, an email will be sent to your guest and the guest's credit card will be debited.
Decline Booking Request:  The booking request will be declined, an email will be sent to your guest, the authorisation on the guest's credit card will be reversed.
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